Shipping policy

1. Order Dispatch Timeframes

All orders are processed and dispatched as per the below schedule, from confirmed payment. Business days are Monday to Friday, excluding Australian public holidays.

Standard Dispatch Schedule
In-Stock Items	Dispatched within 1-3 business days
Made-to-Order Items	Dispatched within 3–5 business days
Bulk / Commercial Orders	Dispatched within 3–5 business days (or by agreed timeline)
Custom-Configured Products	Timeframes confirmed at time of order

 

You will receive an email confirmation with tracking details once your order has been dispatched. Tracking updates are provided by our carrier partner and may take up to 24 hours to become active. 

2. Delivery Timeframes by Location

Delivery timeframes are estimated from the dispatch date and are subject to carrier performance. While we strive to meet these estimates, delays caused by carriers, customs, or unforeseen events are outside our control.

Estimated Delivery Timeframes
Metro — East Coast (NSW, VIC, QLD)	6-10 business day
Metro — West Coast & SA (WA, SA)	6–10 business days
Regional & Rural Areas	6–14 business days
Northern Territory	6–14 business days
International Shipping	Timeframe confirmed at checkout based on destination country

 

Note: Delivery to remote or rural postcodes may take longer than the estimated window. If you have specific deadline requirements, please contact us before placing your order.

 

3. Shipping Rates

Domestic Shipping Only.

We use a simple, product-based shipping structure. Because our range spans lightweight accessories through to full motorised workstations, shipping is set by the type of product in your order, not a single blanket rate. This keeps accessories affordable and reflects the genuine freight cost of larger items.

Free shipping applies to selected accessories and small items. Where an item qualifies, it is marked as free shipping on the product page and is automatically applied at checkout.

For freight-bearing items, the following flat rates apply:

• Monitor arms, mice, keyboards, cushions and small accessories: $9.95
• Desktop risers and under-desk cabinets: $19.95
• Ergonomic chairs and standard sit-stand desks: $39.95
• Heavy and large-format desks (160cm and above): $59.95
• L-shape and back-to-back workstations: $69.90

Please note:

If your order contains more than one product type, the higher applicable flat rate applies to the order.

Free-shipping items in a mixed cart do not reduce the freight rate on chargeable items.

Orders containing multiple desks or chairs, or bundles, are freight-calculated at checkout based on destination and combined weight.

Express delivery is not current available.

4. Freight for Large Ergonomic Items

Height-adjustable desks, ergonomic chairs, monitor arms, and other large items are classified as furniture freight and are delivered via road freight carriers. The following applies:

• Delivery is to your ground-floor building entrance or loading dock by default.
• Room-of-choice or upper-floor delivery can be arranged at the discretion of the nominated courier — please contact us prior to ordering.
• Assembly services are not included nor available at this stage.
• Ensure a clear path is available to receive large freight deliveries.

5. Damaged, Lost, or Missing Deliveries

Damaged in Transit

• Inspect all items upon delivery before signing for the parcel.
• If visible damage exists, note it on the carrier's delivery docket and photograph the damage immediately.
• Contact us within 48 hours of delivery with your order number and supporting photos.
• We will arrange a replacement or remedy in accordance with our Returns & Refund Policy.

Lost in Transit

If your order has not arrived within the estimated window and tracking shows no updates, contact our team. We will lodge an investigation with the carrier on your behalf and provide a resolution within 5 business days.

6. Shipping for Warranty & Return Items

Return shipping arrangements depend on the reason for return. Please contact us for me information.

Return Shipping Responsibility
Major Fault / Warranty Claim	We cover return shipping costs in full.
Minor Fault / Repair	We provide a prepaid label or arrange courier collection.
Change of Mind	Customer is responsible for return shipping costs.